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Forum Discussion
Decryption fails running iOS 14.2
Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
I also could open a pdf encrypted file so I'm sure now it's something Microsoft has to fix.......
Interim Success
Ok, I've done something else and it works though I still believe Apple has an issue since I have read that 14.1 does not have this problem but at least this works.. .. so, I ended my last post with #8, so here is #9 :-)
9. I took the Excel password protected file that I could not open from Mail on my iPhone 12 running iOS 14.2 and instead of opening it, I long pressed it in Mail until I got a pop up menu with choices. I like choices :-) I chose to Save that file in the Apple "Files" app on my phone. The File app comes standard with iOS. I then opened the Files app and tapped the password protected Excel file I just put there, it prompted for a password, I entered it and it opened just fine.
If you read my last post, I had to install Excel on my phone, no biggie but this is why it worked because it opened in Excel. BTW, Excel, Word, etc is free from the Apple App store. Once downloaded to your phone you do not need to sign in to any of the Microsoft apps.
10. I also went to the Apple App store and downloaded the "Microsoft Office app for iOS". I then deleted the Excel app I downloaded earlier. So that left me with only the Microsoft Office app for iOS on my iPhone running 14.2. I then repeated step #9 and it worked, it still opened it in Excel so there must be the full Office suite living within the Microsoft Office app for iOS instead of having the individual apps of Excel, Word and PowerPoint. For me this is fine, the less apps on my phone, the better.
11. I will assume this same procedure will work for Word and Powerpoint but haven't tried it yet.
So until Apple fixes the issue, there is another way to open a password protected Microsoft Office file on an iOS device running iOS 14.2
- You didn’t solve your problem. You found a work around. If you remove the password and the restore it on a pc or Mac, the file will open on your device as it will with the iOS office apps. This is a huge bug in iOS 14.2 and needs attention from Apple ASAP.
I installed the free Microsoft Excel and could open the password protected file. Case is closed 😉!
Right Howie_nl but if you install the Microsoft Office app, you should be able to open Excel, Word and PowerPoint encrypted files. The reason I like this better is that instead of having three Microsoft apps on my phone, I only have the one.
- That's good to hear! I use my MacBook more with a registered MS Office package where I have no problems. I rarely use Excel and Word on the iPhone and iPad.
Wish you a great weekend! Same with me, I use MS Office on my Mac but I have a few encrypted Excel files I keep on my iPhone and need to open them on the iPhone when I travel. Of all the apps/programs I have, the only ones I ever have issues with are the Microsoft ones :-(
I solved my issue.... one encrypted .docx file would open in Dropbox, the other would not. I opened the "bad" file in Word... saved a copy back to Dropbox. Went to Dropbox and the new copy was able to open with the password... no errors... I deleted the "bad" one and renamed the copy to the original.... it now opens both on my iPhone & ipad on the Dropbox app.
try it... it may work for you...excel or word...
I didn't use a pc or Mac ... did it on my ipad. I didn't remove the password either. Problem solved!
Kritzstew,
Do you have Microsoft Office running on your iPad? Or do you have any of the Office stand alone programs like Excel, Word or Powerpoint?
Using stand alone app... but signed into Microsoft office. I don't think the MS app is an issue though... it seems more like a sync issue between IOS & Dropbox... my "work around" just "fixed" my problem... as I mentioned... one encrypted file worked fine the other didn't.
