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Hello,
I'm a graphic designer with over 15 years of workload. This obviously equates to extreme files sizes. I was disappointed to learn Dropbox don't offer a package for single users over 3TB....
Yes, it would be nice if they could/would reply to this community chat. However, my experience with Dropbox customer service has always been positive. Whenever I have emailed them, their responses have always been prompt, professional and very friendly.