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nle's avatar
nle
New member | Level 2
8 years ago

Sign-in Failed. Sorry, an unexpected error occurred. Please try again later. [iOS 11, iPad Air]

Setting up a clean install of iOS 11.03 on an iPad Air.

 

I'm trying to sign-in to Dropbox, with two-factor authentication.

  1. I enter my username and password Get the SMS with the 6 digit code. Enter 
  2. Get the SMS with the 6 digit code. Enter 
  3. Enter the code, and get the error message: "Sign-in Failed. Sorry, an unexpected error occurred. Please try again later."
  4. I get an e-mail from Dropbox confirming a new login from an iPad, and wanting me to confirm it is me.

 

I have tried 8 times, rebooted iPad, uninstalled/reinstalled Dropbox. No luck.

 

It's really annoying since I need Dropbox to get into my 1Password account, to set up a bunch of other accounts. 

  • Maybe this was a temporary glitch? I just tried again and am now logged in.
  • Mike A.26's avatar
    Mike A.26
    New member | Level 2
    I'm seeing a similar issue on a fresh iPhone, iOS 11.

    - I'm using Google Authenticator for the 2-factor authentication codes.
    - Login fails with "Sign-in Failed. Sorry, an unexpected error occurred. Please try again later."
    - I don't get any emails from Dropbox about new logins.
    • Mike A.26's avatar
      Mike A.26
      New member | Level 2
      Maybe this was a temporary glitch? I just tried again and am now logged in.
      • nle's avatar
        nle
        New member | Level 2

        Just tried, and it worked here also. So yes, probably a temporary glitch.

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