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Forum Discussion
Cannot Delete Folder in Dropbox
I have selected 'Delete' on selected folder, it disappears then reappears with the same exact 'date modified' date stamp within 5 seconds after I select 'Delete.' I have tried about 10x and so has my friend who shares the same Dropbox. Looked at security permission and I have all activated.
Thank you for any help.
This is what you do to fix this. Go to your settings, security, security checkup, move through the questions to the devices listed. Logout of all devices (computers, smartphones). Then go to a browser, access your dropbox account, delete folders. They are finally gone and do not pop back in a few seconds. If any computer is logged into dropbox you cannot delete a folder.
Aisling G.Dropbox Staff
Hi Island! Sorry to hear about this folder reappearing. Reappearing files and folders usually occur because one or more of the computers that are synced are still accessing the folders. If you delete them, an application on another computer recreates them to continue working on the files.
To solve this issue, you should delete the file or folder from the Dropbox folder on the computer that's recreating the file. You can see which computer has re-added the file by going to the website and checking previous versions of the file.
The instructions for checking a file's version history can be viewed here:
https://www.dropbox.com/help/11Please note that you can only view the previous version of files not folders. If you have a reappearing folder, you'll need to open the folder until you locate a file, so that you can view the previous version of the file within the folder.
I hope this helps!
I have the same problem and this didn't help me.
The instruction of this Help does not Help me see the folder's history.It's a folder I created, and I have a few people that shared the same folder. Two days ago, I accidentally added a folder with to many GB, and I deleted it immediately. since than it's keeps showing with it's subfolders. All of them are empty of files. I'm unable to delete is as it reappears 5 seconds too.
I have the same problem. The folder I am trying to delete is empty, so it doesn't help to search for a file history
- Aisling G.
Sorry to hear about this! If you go to dropbox.com/support and follow the instructions there, you should be able to get in touch with a member of the support team. Please let us know the name of the empty folder which is reappearing, and we can figure out which computer is adding it.
Thanks!
I already done that, but today I received an answer from you guys, that tell me to go to support again.
So you are telling me to go there, and there is telling me to go here.
Do you recon this is a good support? that each one is "throwing" me to the other?
come on...Can someone Help please?
I had a contact with the French support team and they helped me solve the problem.
There was one (authorised) computer which was trying to access the shared folder for synchronisation. Because the folder was considered active by Dropbox, Dropbox kept recreating it immediately. The support team was able to tell me which device.
All I had to do is close Dropbox on this computer, then log to the Dropbox website from the same computer and delete the desired folders.I already tried that, nothing I do helps.
I really need the support team, but it seems no one really helps.I have the same issue. Was there any resolution here? I've tried deleting from the dropbox website too and it still reappears.
Hi All. I've had the same problem for a while and somehow today I think I've cracked it... though not exactly how as it was totally a case of trial and error. I started by logging out of Dropbox on all devices I thought might be connected including the PC I'm using now as well as a couple of iPads.
I'm not sure it's an issue with Dropbox itself as I found some settings in the "Auto-play" part of the Control Panel of my PC which I think may have been causing the error. I'm running Windows 7 - to open the Control Panel, click on the Start Button on the bottom LHS of the screen, Control Panel will be on the LHS of the menu that pops up. Click on Control Panel. When the Control Panel open up, click in the Search window at the top RHS of the screen and type "auto". A list of results will appear, one of which should be AutoPlay. Click on AutoPlay. In this screen you will see a a large number of items which can be configured. When I opened this screen it had "Import Photos and Videos using Dropbox" selected for a lot of the configuration items. For each one that had this, I changed it to "Ask me everytime". Once you've updated all the "... Dropbox" items, then click on the Save button. Once I did that I opened Windows Explorer, went to the Dropbox folder and deleted all the folders that I didn't want. I then logged back into Dropbox on my PC only. Can't remember if the folders had already disappeared, but if they hadn't I also deleted them within Dropbox. Then I started typing this comment... and the folder still hasn't come back! Hope this helps.
