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Forum Discussion
Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access
I received the same email & have the same issue. I can't find where to update the DOB from! This truly frustrating for how much we pay for this service. Not to mention that we store important persona...
Hi everyone, as this is account-specific information, if you've been receiving these notifications, please could you contact the support team directly in order for them to assist further on their end.
Confirmed. I don't see any prompt when I click on the link and it takes me to my Dropbox account.
Jay
Dropbox Staff
Dropbox StaffHi everyone, as this is account-specific information, if you've been receiving these notifications, please could you contact the support team directly in order for them to assist further on their end.
I´m trying that but it redirects me to the help page, there is only a BOT chat.
- Hannah
Can you check if you're signed in to the correct Dropbox account, ARCHIVOfis?
As for you ycova00, you will definitely need to reach out to our support team and let them know what happened.
They'll be able to help you out.
Let me know if you have trouble reaching out to them.
Dear Hannah , yes, i´m in the right account. Using the same username and password as always.
The person on dropbox support chat said....
You cannot enter it your self. Shortly after our chat ends I will send you an email. Please reply to my email with a screenshot of your password or your ID and I will escalate your request to our security team.
What the #$%#@@!!
