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Forum Discussion
Why do you say I have no space when I do?
I am using 2.81 GB of 6.75 GB so why did dropbox send this email-
This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrad...
And I'm back...
Yes, due to a technical issue the emails were incorrectly sent. There are 2 near-quota programs that should only email users +90% of quota, it seems since probably around yesterday, that its been running incorrectly and doubled the amount of used bytes... so users that are 40-50% of quota are appearing as 80-100% of quota.
We'll make the change and no further users should receive this email incorrectly after the weekend.
(I'll try and get it stopped and reconfigured sooner than that of-course, but I just give that timeframe as that's the latest I expect all the updates to take to apply.)
Many thanks for highlighting here and saving other users the pain!
Ross_S
Dropbox Staff
Dropbox StaffHi everyone,
I'm one of the Product Operations Managers here at Dropbox, and I'll jump straight on this.
It certainly sounds like something's not quite right. We're investigating to make sure we have the threshold correct, normally atleast 80% of your Dropbox space needs to be used before you'd get an email like that.
Appologies for wasting electrons, and we hope the emails didn't cause too much concern!
I'll loop back here once I get to the bottom of this.
Ross
Ross_SDropbox Staff
Dropbox StaffAnd I'm back...
Yes, due to a technical issue the emails were incorrectly sent. There are 2 near-quota programs that should only email users +90% of quota, it seems since probably around yesterday, that its been running incorrectly and doubled the amount of used bytes... so users that are 40-50% of quota are appearing as 80-100% of quota.
We'll make the change and no further users should receive this email incorrectly after the weekend.
(I'll try and get it stopped and reconfigured sooner than that of-course, but I just give that timeframe as that's the latest I expect all the updates to take to apply.)
Many thanks for highlighting here and saving other users the pain!
I'm glad you tracked down the problem and are fixing it, but I do think that even if the email is only sent to people whose Dropbox is over 90% full, you should change the wording so that it doesn't falsely imply that the user's Dropbox will not work correctly until it's upgraded. (Assuming that is false - if it's true that you can't save new files to a Dropbox that is over 90% full, that's another issue.)
Just open and look at your account, it tells you how much space is left!
That's good news, thanks for that. Good to know this Community and Tech' Sup' have our backs even for minor hiccups such as this!
I for one will rest easy with the assistance of a coffee and doughnut :coffee: :doughnut:
- Fiona
Ollie B. The problem is that the system notified users that were using less space. Normally it notifies users that have more than 80% as Ross explained.
The accounts actual space is not affected though. You only received an email with an incorrect notification.
You can upload as much as your account fits. If you have 90% of your storage occupied and the file you want to upload fits in the space left, it will upload successfully.
Feel free to ask more questions.
i also received one of these emails. i still have around 55% of my allocated space free. this does feel like shameless spamming to fool people into upgrading. no one likes to be lied to, particularly by their service provider. i accept that this may have been an honest technical error. if so, will apology emails be sent out tout suite to those who have been affected? it seems the very least you could do, if just to allay the fears of those users who dont frequent community support boards.
Yes - the email seemed quite agressive and upsetting. I agree it should be changed. How about? ...
"you may wish to remove some files from dropbox or to upgrade. Dropbox will continue working as long as you are below your limit"
Absolutely, @Brontide!
Thank you Ross - I too got alarmed when a similar message arrived in my Inbox. Glad to know that you have isolated the problem (and that it wasn't a covert attempt to sell more space to the users :wink:)
And that a fix is being worked on.
Kind regards
FK3
- I received a similar email Thursday. How can I be certain I do not need to upgrade? Thank you.
