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Forum Discussion
problem opening documents in dropbox app on laptop "word unable to read this document"
Hi there
I have one dropbox account for work purposes. After working perfectly, I'm now having issues with the dropbox app on windows laptop. Error message: "word is unable to read this document....
Hi Jay, thanks for the reply
I'm not logged into OneDrive.
It's so strange, most of my files have this orange box on them and I can't access it. Three times this has happened but after a while and/or restarting my PC everything is back to normal.
It's very inconvenient not being able to access my files, I use Dropbox every single day for all my work files. Do you know if there is any way to prevent this from happening?
All the best, Sigurður
Jay
Dropbox Staff
Dropbox StaffThis error usually occurs when there is another cloud provider on your machine, which is affecting the sync icons on Windows.
Generally, marking the files as available offline would help, since the files are then stored on your machine and you shouldn't get another issue like this.
I am having the same problem. I had to reinstall Windows on my laptop and I set up Dropbox app and downloaded all my files - not I am getting the same message. It says my files "are available offline" but I can't open any of the documents from my computer files, only by going to Dropbox online. I checked and One Drive is installed but not set to sync. So that is not a problem. I need to be able to access my Dropbox files off line. I have been paying for this service for years.
I somehow got it to work. I went into Dropbox setting on my computer and changed it from "read only" so that I can modify the files and it updated all the files in my DB folders and now I can open them.
