Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
I installed the dropbox on my MAC and it automatically uploaded some files.
However when I entered the dropbox, it is not there. it is an important file and I cannot miss it. Can someone help me? I already looked at the list of deleted files and there is nothing. I did it on Tuesday, the 26th, and on the 27th, I was no longer. I already did the backward process but the file just disappeared. I don't know what else to do! when i try to open the file in Word, it appears that it is in the dropbox in the following path: users / paulobarros / dropbox / mymac / desktop / filename but when I open the drop, there is nothing. HELP PLEASE!!!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Hello,
Yes, the computer had finished syncing.
I can't find the archive anymore. It's not in my computer or dropbox!
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
My important files disappeared. I don’t see any option to recover them. I didn't have backups as cloud means that you can have access to them everywhere. Unless someone deletes your valuable files. Is there any way to recover my files?
Hey @Gaidanna, sorry to hear about your files missing.
Have you looked into your deleted files page and your events page, to see if you can locate and restore them?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
I lost all me files since 2016. No one to speak to. Tried different browsers - did not help. Drop box charging me for more space for months but I have nothing!! Want to delete my account but wondering if there is any other place I should look before deleting. I'm not tech savvy. any suggestions?
Hey @sramondelli21, sorry to hear about your missing files.
When was the last time you logged in to the account with the files and had access to them?
Are you currently logged in to the same account, or is it possible that you've logged in to a different account by mistake?
And can you check if you can find your files in your deleted files or events page?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Was it the paid account that had all the files inside, @sramondelli21?
If so, are you currently signed into it? Which plan do you see that you're on, in your account settings here?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!