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Re: What Happened To All My Dropbox Folders / Files?

Why have all of my Dropbox files disappeared?

JoeWood
Helpful | Level 6

Well darn, I just went to my dropbox account and all the 100s of files are gone, or at least just not visible because of a setting I hope!

 

how do I get all those back?

1 Accepted Solution

Accepted Solutions

Nancy
Dropbox Staff

Welcome back to our forum, @JoeWood, and I’m sorry to hear about this. 

 

When was the last time you saw those files on www.dropbox.com

 

Did you check both your Deleted files and Events page and there’s no sign of your missing content? 

 

Is it possible your files are saved on a different Dropbox account (under another email address)?

 

Let me know what you find.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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View solution in original post

3 Replies 3

Nancy
Dropbox Staff

Welcome back to our forum, @JoeWood, and I’m sorry to hear about this. 

 

When was the last time you saw those files on www.dropbox.com

 

Did you check both your Deleted files and Events page and there’s no sign of your missing content? 

 

Is it possible your files are saved on a different Dropbox account (under another email address)?

 

Let me know what you find.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

JoeWood
Helpful | Level 6

yeah Nancy I was logged in wrong, now I see all the files whew!

Nancy
Dropbox Staff

That’s great to hear, @JoeWood! Don’t hesitate to ping me, if you need something else.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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