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Where are the files on my account?

Where are the files on my account?

MSaul
New member | Level 2

I have no idea whom to ask this question.  Dropbox 'help' gives rigid categories, and none fit my question.   AN example is the 'label' I am forced to choose for this frantic message.  

 

I am a happy but novice user.  I have the Dropbox 'app' installed on my computer and iphone, and it backs up my files regularly.  Nice. 

 

But if I go to the Dropbox web page, and sign into my account, there is NOTHING there.  No files.  No shared files.  No photos.  

 

What am I doing wrong? What assumption am I making about Dropbox capabilities?  

 

Here is a screeshot of what I see on the web page after I sign in: 

 

MSaul_0-1705539747731.png

Nothing.  Zip and Zilch.  

 

And the 'help' articles don't help.  They don't address my misconception. They don't tell me what Dropbox cannot do.  They only tell me how to do what it can do.  

 

WHat is going on?  HELP!  

 

4 Replies 4

Jay
Dropbox Staff

Hi @MSaul, thanks for bringing this to our attention.

 

It looks like you've logged into a Dropbox account on the site which is empty. 

 

Are you certain you've signed into the same Dropbox account as the one signed into the Dropbox desktop application? You can see which account it is in the preferences.

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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MSaul
New member | Level 2

I"m YOu're an angel.  I'm running right now, but already deeply appreciate your help.  I will follow your suggestions--which I could never have thought of myself, and which would never be in a 'help' file--this evening.  

marksaul
Helpful | Level 5

IT worked!  IT worked! 

 

But I'm confused.  Why is there a Dropbox account associated with a gmail address that I NEVER use by Google forces me to maintain?  Is this a conflict of giants that I'm caught in?  Or did I inadvertently create that other account?   

Mark
Super User II

You've created a Second Account. 

 

Dropbox couldnt do it for you as Dropbox doesnt have any links at all to google (they are totally separate competing companies). 


 


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Top contributors to this post

  • User avatar
    Mark Super User II
  • User avatar
    marksaul Helpful | Level 5
  • User avatar
    MSaul New member | Level 2
  • User avatar
    Jay Dropbox Staff
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