You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Makcyee's avatar
Makcyee
New member | Level 2
5 months ago

What happens to my files that were stored online when l failed to continue my subscription?

I had a Dropbox account to save space on my computer. l failed to renew my subscription due to lack of funds and my files will no longer open as they were saved as online files. Have they been delete...
Restore
  • Mark's avatar
    Mark
    5 months ago

    Hi Makcyee 

    Do you still see them at www.dropbox.com/home ? If so you should be able to download from the website, or, once upgraded again it will commence to sync back to linked devices. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II

Hi Makcyee 

Do you still see them at www.dropbox.com/home ? If so you should be able to download from the website, or, once upgraded again it will commence to sync back to linked devices. 

Makcyee's avatar
Makcyee
New member | Level 2
5 months ago

Hi, l understood your question now and checked, yes l can find the documents at www.dropbox.com/home.

Thanks so much.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!