Unable to restore files

[Helyosun]

Hello,

Since today, I can't restore files and folders in the web interface. When I try to restore it, the file or folder disappears from the list and a message tells me that the file has been restored except that when I refresh the page, the file is still in the recycle garbage can.

I use Chrome on Windows 10 but I tried on Microsoft Edge and the result is the same. I also deleted the browsing data from Chrome and test in Incognito mode as mentioned in this article: https://www.dropboxforum.com/t5/Delete-edit-and-organize/Restore-files-isn-t-working/m-p/451947

I have tried adding a file to different folders in the file tree and sometimes I can restore the file and other times I can't.

I don't know if I touched something in the folder tree because I have the impression that it could be a sharing problem, even if I don't share any files with anyone.

I noticed recently that my main folder icon looks like this:

and I wonder if that's where the problem lies.

I also heard about the events page that would let me know if a file is being restored or not but I don't know where that is.

I understand that restoring many large files can take time but I tried to restore them about 7 hours ago already!

My files will be deleted in less than 2 days. Can you help me?

Thanking you in advance for your help.

[Hannah]

Hey @Helyosun, thanks for joining our Community and sorry to see you're having trouble restoring your files.

Are you still having this issue or was it resolved for you?

Are all the files in your account showing this behavior, or just particular ones?

You can find your events page here, so please take a look and let me know what it reports about these files as well.

Thanks in advance!