Unable to edit a shared file with Excel Online

[pb59]

Hello,

I shared an Excel file with someone and until last week, he could edit this file with Excel Online without problems. But for a few days, this option is no longer visible.

I checked the file, and he is still a member and have the rights to edit the file.

There seems to be a bug with dropbox itself, see for yourself : I tried to reproduce the error and I searched within my personal files in the menu "Shared" -> "Links" (by the way, the links listed are not shared files... but anyway...).I found 1 Excel file which have the same problem :

- when I click on the three dots on the right, I don't have the menu "open with..."

- when I click on the name of the file, it opens on a new tab, directly in Dropbox, and I don't have the menu "open with"

- when I am in this new tab, on the file, when I click on the arrow next to the blue button "Share", the submenu of this button loads, but there is also new options that load, and here appears my "open with" menu !

So in my opinion, there is a bug with the app. This is clearly not the expected behavior.

The only problem in the meantime is that the person to whom I shared the file with doesn't have the blue button "Share", and I didn't find any other button to trigger the loading of the menu...

What do you think ? Did anyone have the same problem ? Have you found a way to fix it ?

Thanks in advance.

[acmq]

Yes! I have the same problem. I cannot find a way to fix it. Following.

[tecustis]

Experiencing the EXACT same problem.  It started about 1.5 weeks ago.  

[Anna881]

I cannot edit exe-file anymore. Everything used to work just fine a week ago, but now when I open the file, the front page isn't suddenly looking an exec-page anymore. Also option "edit" is light grey and I cannot click it. 

I have been invited to edit the file and my permissions have been checked. In my opinion nothing has changed during the week. Can anyone help me?

[Sam DBX]

Hey everyone,

Just a quick heads-up that our team is aware of the issue and currently looking into it. We'll keep you posted with any updates here.

Thanks,

Sam

[Mark]

For info all: https://status.dropbox.com/incidents/1h4ky1glpxfq

[pb59]

I followed the same steps as before to see if the problem was resolved, but I had the same behavior. So the issue is still here for me.

[Anna881]

For me too, nothing has changed yet. 

[acmq]

For me the issues is also still there.

[Sam DBX]

Thanks for the feedback, everyone.

We identified yesterday that this issue is separate from the one on the status page. Good news is that our team is aware of it and working on a fix.

We'll share more updates shortly.

Thanks,

Sam