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Forum Discussion

seiyahaha's avatar
seiyahaha
Explorer | Level 3
3 months ago

The Dropbox desktop app gets stuck when I delete files

When I delete any file, dropbox gets stuck, restarting the computer fixes it, but when deleting again, it still happens. Tried everything from reinstalling the programme, holding down ALT to fix it, ...
Delete
deleting
Desktop
desktop app
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi there @seiyahaha - thanks for bringing this to our attention.

 

Can you please clarify your computer's OS version, and the version and status of the Dropbox desktop app as shown in your menu bar/system tray?

 

Thanks!

  • seiyahaha's avatar
    seiyahaha
    Explorer | Level 3
    3 months ago

     

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Thanks for the screenshot @seiyahaha 

       

      It looks like you're running the beta version of the app. Could you try the latest, stable one from this page directly and let me know if this issue persists?

       

      Just make sure to  toggle off the 'early access' option from your account's settings first. 

      • seiyahaha's avatar
        seiyahaha
        Explorer | Level 3
        3 months ago
        I had this problem in stable and upgraded to beta to fix it, but ultimately it wasn't resolved
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Could you also let me know your device's exact OS version and if you noticed after a recent OS update perhaps @seiyahaha?

      • seiyahaha's avatar
        seiyahaha
        Explorer | Level 3
        3 months ago

        版本 Windows 11 家庭中文版
        版本号 23H2
        安装日期 ‎2024/‎5/‎3
        操作系统版本 22631.4037

         

        There has been no update to the system recently

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