TERRIBLE SUPPORT SERVICE

[ScooterKP]

I am extremely angry with the unbelievably bad service from Dropbox.

The Support Team in Australia as NO WAY OF CONTACTING their own Restorations Specialists team in the US.

Having opened a ticket 4 days ago, I have not had my issued solved, I have emailed the US consultant repeatedly for an update (he told me it would take an hour to restore my lost job folders, 3 days ago), I have called the Support team repeatedly for a status report but they have told me they have no internal communication with the other department. HOW CAN THIS BE POSSIBLE?

I am paying top dollar for Dropbox Business for the assurance of seemless business operation but yet no one can tell me what is happening, I am not receiving replies to my emails, and nobody by phone can give me an update. 

I cannot work without my files. I wrongly believed that storing them in Dropbox alone they would be secure.

Does anyone know how I can reach I higher level of management to speak to someone who can help?

[Robert Paterson Composer]

So frustrated... there is NO phone support for business accounts, or at least Advanced accounts. You need to go through their useless Chat function or submit a support ticket. We've been trying to pay our invoice for over two weeks, and our new credit card is on file, yet the charge was never implemented. Not sure how we can deal with this over the phone when it's a ca. $2,500 charge. I guess they don't care about our money or whether we recommend DB to others in our community. Not happy with DB at all, might move to a competitor, which is sad, since we'be been with DB for many years.

[Megan]

Hi @Robert Paterson Composer, let's jump right into this! 

If you’re on Dropbox  Standard, Advanced, Business, or Business Plus, live chat and phone support are available during your local business hours, every Monday-Friday.

You can see more about that here. 

You could try again today, or if you wish you can send an email to our Support team, and let me know the ticket number in order for me to locate it on our system. 

I hope this helps!