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mokik's avatar
mokik
Explorer | Level 3
3 months ago

Since an update on my Mac I am not able to review and work within my old file structure

since an update on my Mac I am not able to review and work within my old file structure. The Dropbox Foulder within the finder was gone. I did an App reset but now both old 2024 Files and Folders are missing. Same on the web account. 

Delete
Desktop
desktop app
Mac OS
Restore
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey mokik, let's jump right into this! 

     

    Do you mean that the entire Dropbox folder is missing, or the content within the folder? 

     

    Also, since you mentioned an update on your Mac, are you referring to an OS update? 

     

    Since you mentioned that the account is also empty, would you mind checking your events page to let me know what you're able to see there? 

     

    Let me know more, and we'll take it from there! 

    • mokik's avatar
      mokik
      Explorer | Level 3
      3 months ago

      Parts of the Foulder are missing.

      Mac OS yes. Latest Event was me adding the Dropbox App on the 12of June 2024.

      And two uploads around and of July

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Hey mokik, can you access all your files if you login to your account on dropbox.com?

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