Shared folders got removed by a member, and now we're trying to restore them.

[AimeeNicole324]

About a month ago, a former employee logged into their account and started moving, deleting and renaming folders. Unfortunately, they made quite a mess before I locked them out. Dropbox tech was able to restore the folders but two of the folders that we finally located are in this user's private user folder. I logged in as this user and can see the folders. The problem is the user who moved these to their private folder has no access to the folders. They can't move them or share them. I can't see these folders from my admin login because they are in the user's private folder. How can I fix this? I'll try anything at this point. It's been a month of struggling through emails with tech support. 

[Megan]

Hey @AimeeNicole324, sorry to hear about that! 

I'd be happy to help with this. However, I'd also love to take a look at your ticket number reference, in order to see what has already been suggested by our Support. 

Do you have a ticket number reference, that you can share with me? 

Keep me posted!

[AimeeNicole324]

Sure! I actually didn't receive a suggestion yet on this part. We finally just found the files and had them restored. It takes days for support to answer. I thought this might be faster. Here is the ticket #24204673. Thank you!

[Megan]

Hey @AimeeNicole324, thanks for the ticket number! 

I can see that Xavier, the agent working on your case has replied back earlier today with added info.

If you have any issues, feel free to reply back to them, and let them know more. I'm going with the Support route, since they have all the account-specific info on their end to help with this, and since the case has been escalated already. 

Thank you!