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Forum Discussion
Photo albums disappeared
Hi Can somebody please help me as all my Albums not files have disappeared. I have hundreds of pictures stored in these albums and need them back? Look for to hearing back from people
Hey Martyn, sorry to jump in here, but I just want to clarify that we have recently made a change to the Dropbox Android mobile application that has removed the "Albums" from the Photos tab. This change didn’t remove photos or videos you’ve uploaded to the app.
You can still find your uploaded photos and videos in the Photos tab or at dropbox.com/photos
For this and more common fixes for the Android app, you can check out this Help Center article.
I hope this helps!
Mod note: edited to update link in post [last update 2023]
Hi,
so I used the Albums feature of the Dropbox App very intensively, it was just perfect.
Suddenly it disappeared. The Support told me, that, well it was turned down.
My lots of albums? Are gone.
My hours of work? Are gone.
When did it happen? of course two days after they charged another year of dropbox.
So my really fancy idea is: Bring back the Albums and never again just deactivate such a feature without telling the customers!
If that is not possible, I will need to look for an other cloud operator. Maybe you can suggest one?
Thank you very much in advance.
Nancy, in the short term we users have the problem that Dropbox, without warning, has deleted the albums, we have been left without our albums, in which we have been storing our photos for years - and please don't tell us that the photos are still available, they have not been deleted, of course not! But in the long run, the problem is that Dropbox will lose many customers because of the arrogance of their behaviour and many potential customers will go to other providers that offer more reliability than Dropbox. So it is not me who needs more votes, the underlying problem is with you, not me, I have a choice but you have someone in the management of the company who is wrong in his current position to make such a decision and in such a despicable way towards his customers. This arrogance is nothing new in companies, every X time it repeats itself, just as it will repeat its result, when Dropbox starts doing damage, "We made a mistake, we apologize, blah, blah, blah, blah..." the person responsible for such a bad decision is changed, the damage is done and many affected people will have gone to another provider. I'm sorry for Dropbox, I was a fan, today I'm a user who will be leaving soon.
