Re: My photos were deleted after my account was downgraded - can I recover them?

Jenny80

I missed to pay the fee, and my extra large Dropbox account was downgraded and all the files and photos was deleted from my files and från deleted files.

I have now uppgraded again to Dropbox plus.

Is there a way to restore the data?

Please help.

/Jenny

Mark

How long ago did you not pay?

Deletion of files doesnt take place immediately - in fact its many many months and after many many months of email warnings.

Unfortunately if they have been removed by Dropbox they are not recoverable.

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Jenny80

I got the warning emails in the beginning of may, I canged my credit card and the atutomatic payment did´nt work, and payed by hand in the end of may.

Hannah

Hey @Jenny80, sorry to see that your photos are missing.

I think Mark is referring to warning emails about your files getting deleted, not about your payment.

What does your events page show about these files?

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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