My images don't load on mobile

[CoveUS]

My images don't load on mobile when I visit my website that uses dropbox direct photo links. The desktop site works fine.

[Lusil]

Hey everyone, thanks for all your reports and sorry to hear that you're still having trouble with this. 

We'd be more than happy to send you a ticket if you don't have one already with our team. 

Just give us another nudge here and we'll make sure to get back to you as soon as possible.

[KjellAn]

Hello. I have shared files of pics on a web forum. Displayed on a computer (not mac) works fine. But not with ipad or iphone.

The url's have worked well when created and setted within "img" tags in the forum issue.

Is there any thing wrong with the url's or is there a setting about time limits ... ?

[JoeSap]

Still need help with this @Lusil, thanks!

[hardreturn]

@Lusil I still would like to know what is happening and what Dropbox's recommended remediation for links not working in Safari is, yes.

[bwik]

Our clients host images on Dropbox and then utilize sharing links to put those images in our software. Currently Apple users are not seeing these images when we have had no issues previously.

[Lusil]

Hey @KjellAn, I'd be happy to send you a ticket if you'd like to have a better look into this. 

Also, I just sent one to each of you, @JoeSap and @hardreturn!

[Lusil]

Hello @bwik, let's see what we can do here. 

Does this happen with both computer and mobile devices by any chance?

If they get a specific error message when they try to preview the shared links, a screenshot would be super helpful. 

Any additional information would be greatly appreciated. 

Looking forward to hearing back from you!

[KjellAn]

Is there a problem with SW or Safari on the ipad / iphone ?

I have latest upgrade SW on my tablet / phone.

[bwik]

Hello Lusil,

This happens on all Apple devices in both Safari and Chrome. Here is an example of the HTML we use when hosting images through Dropbox on our platform:
 src="https://dl.dropbox.com/s/9t94folrof80ost/balletheader.jpg?dl=0" alt="

We have been using the above code for years when hosting images.
We are not receiving any error messa...

Here is the same webpage on a iPhone 8 Safari:

[Rudi B Rasmussen]

I have given up on this. It’s as if Dropbox don’t care at all, I opened a ticket, where I in an extremely simple way explained, what the issue was. Then I had a few replies back and forth, before I was told, the issue would be sent on to some “experts”. I got a totally nonsense answer back, and now I have to start all over, which I don’t want to waste my time on.
If Dropbox cannot solve this rather simple issue soon, I will find another storage provider.