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My images don't load on mobile
My images don't load on mobile when I visit my website that uses dropbox direct photo links. The desktop site works fine.
Hi all,
As you may have seen, this issue is now resolved and a fix was rolled out earlier this week 🎉
Let us know if you have any questions.
Emma
Kev93 unfortunately I don’t believe there is a user end solution for this unless Dropbox decides that’s it’s a big enough priority to fix, and who knows how long that could take. I put my support ticket in last Monday, but nothing yet. If I hear anything I’ll post on here, but I assume it will be a global fix for everybody.
I researched alternative solutions and ended up moving all of my hosted Dropbox files over to a CDN and redirected all of my links there. It was a real pain and a couple days of work but it’s done now and works perfectly. If anyone is curious, I did a lot of research and found BunnyCDN (my referal link) to be very affordable (as low as $1 per month), reliable, and easy to set up. There’s also a 14 day free trail. And since their URLs paths use file names and not random strings like in Dropbox I was able to create a Shorcut to copy the old raw=1 links using some Regex and parse out the file names for the new links which saved tons of time.
I've been in discussions with Dropbox Reps and unfortunately the truth is ugly - They are NOT interested in resolving this issue whatsoever. Twice I've been told that "They don't offer support for 3rd party apps" which apparently applies to ENTIRE operating systems. They're blaming Apple for this issue, which may be legitimate mind you, but are happy to patiently wait for us to do their job for them by taking our complaints to Apple directly and leaving them out of it.
Do that if you wish, or switch services - either way it seems like Dropbox will not be of any help to us in this issue.
Thanks jcp543 and kainwaffle,
I choose Dropbox solely for the raw=1 image link functionality. I am a dedicated amateur astronomer and have thousands of astronomy photos that I share this way on numerous (10+) internet pages. It will be an impossible task to re-visit all these sites and re-write URL's to another service. So I feel total abandoned by Dropbox and I am in chock over the total lack of interest from Dropbox to help us. It must be the same feeling victims of hackers have, when bad guys have hijacked data and will not release it.
I do not at all understand Dropbox and that they don't want to help us, it must be a piece of cake for them to fix it.
But I must admit, after a week, my patience is about to end, and I will definitely soon start to look for an alternative storage provider.
So once again Dropbox; PLEASE PLEASE - help your customers !!!
What about google drive or One drive? Do anyone have a solution to use this "?raw=1"/rendering formula over there?
I see that dropbox has marked my earlier topics as spam:
and this one:
https://www.dropboxforum.com/t5/Dropbox-files-folders/force-download/td-p/501109
why dropbox?
It doesn't look good really does it. What a terrible way to respond to a problem like this. And not a single reply from any DropBox employee or moderator on this thread since we all added our confirmation of the issues. Speaks volumes really. Looks like I have no choice now but to move to CDN. Thanks DropBox... thanks a lot!
