Forum Discussion

New member | Level 2

3 months ago

My folder disappeared. Why can't I contact support?

I have no recollection of deleting it but I can no longer find. As a free account I can't contact support. What are my options?

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

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