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Forum Discussion

yanit's avatar
yanit
Explorer | Level 4
3 months ago

My files are missing. How can I recover them?

Hi there, I missed a large amount of files in a few folders (photos and videos mostly) from my Dropbox. I have them synced to my Macbook. I didn't delete any of them and this morning they just disapp...
Missing Files
Restore
Restoring
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

When is the last time you remember seeing them on our website yanit?

 

Were they shared with you or were you the owner of the files by the way? 

yanit's avatar
yanit
Explorer | Level 4
3 months ago

I rarely checked the website, I used Dropbox mostly through the Dropbox app installed on my Macbook. The last time I saw these photos and videos were last week. I was the only owner of the folders/ files.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Were you experiencing any syncing issues back then perhaps yanit?

     

    If they had been uploaded to your Dropbox account, there should be a sign of them in your events page, that's why I'm asking.

    • yanit's avatar
      yanit
      Explorer | Level 4
      3 months ago

      Hi Walter, I don't think so. I have seen Dropbox notifications about me exceeding the storage space that I have with my account, but there was never a notification/ indication that the files that I had in my folders would disappear because some of the new files were not synced. The folders that disappeared were from many years ago and they had been sitting there for at least 3-4 years.

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        3 months ago

        Hi yanit 

        Dropbox terms do state that they will delete files if you are over quota (https://help.dropbox.com/storage-space/over-quota). That would remove files from the Dropbox website but shouldn't remove locally. 

         

        However, if they are not syncing to Dropbox as you are over quota they wont show at all on things like Events as they are not syncing. 

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