We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

yanit's avatar
yanit
Explorer | Level 4
3 months ago

My files are missing. How can I recover them?

Hi there, I missed a large amount of files in a few folders (photos and videos mostly) from my Dropbox. I have them synced to my Macbook. I didn't delete any of them and this morning they just disapp...
Missing Files
Restore
Restoring
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi @yanit, thanks for bringing this to our attention.

 

Did the files disappear from the computer, or from the Dropbox site?

 

Are there any files on the deleted files page on the site?

 

This will help me to assist further!

yanit's avatar
yanit
Explorer | Level 4
3 months ago

Hi Jay, they disappeared from both the Dropbox website and from my computers. I have already synced my Dropbox app with the website, and have been using it without any problems for many years, until today 😞

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    When is the last time you remember seeing them on our website yanit?

     

    Were they shared with you or were you the owner of the files by the way? 

    • yanit's avatar
      yanit
      Explorer | Level 4
      3 months ago

      I rarely checked the website, I used Dropbox mostly through the Dropbox app installed on my Macbook. The last time I saw these photos and videos were last week. I was the only owner of the folders/ files.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Were you experiencing any syncing issues back then perhaps yanit?

         

        If they had been uploaded to your Dropbox account, there should be a sign of them in your events page, that's why I'm asking.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!