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Forum Discussion

yanit's avatar
yanit
Explorer | Level 4
3 months ago

My files are missing. How can I recover them?

Hi there, I missed a large amount of files in a few folders (photos and videos mostly) from my Dropbox. I have them synced to my Macbook. I didn't delete any of them and this morning they just disapp...
Missing Files
Restore
Restoring
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi @yanit, thanks for bringing this to our attention.

 

Did the files disappear from the computer, or from the Dropbox site?

 

Are there any files on the deleted files page on the site?

 

This will help me to assist further!

  • yanit's avatar
    yanit
    Explorer | Level 4
    3 months ago

    Hi Jay, they disappeared from both the Dropbox website and from my computers. I have already synced my Dropbox app with the website, and have been using it without any problems for many years, until today 😞

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      When is the last time you remember seeing them on our website yanit?

       

      Were they shared with you or were you the owner of the files by the way? 

      • yanit's avatar
        yanit
        Explorer | Level 4
        3 months ago

        I rarely checked the website, I used Dropbox mostly through the Dropbox app installed on my Macbook. The last time I saw these photos and videos were last week. I was the only owner of the folders/ files.

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