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Forum Discussion
My file has gone missing from everywhere
Hello,
Up until a few days ago, my resumé was in the Dropbox folder on my Mac. It mysteriously disappeared from every location. I know I did not delete it. It's not in a trash bin anywhere. Not in a recently deleted folder. Nothing.
How do I go about recovering this file when Dropbox does not offer file recovery for the basic plan?
Thanks,
Pierre
- Jay
Dropbox Staff
Hi Pierre15, thanks for bringing this to our attention.
If the file isn't visible in the events page or the deleted files page, then there's a few possibilities as to why this might be the case:
- The file is on another Dropbox account
- It was in a shared folder you don't have access to any more
- The file was deleted outside of the 30 day period
- The file was permanently deleted
Could you check the above possibilities to see if this could be the case.
Keep me updated with any progress!
Hello Jay, that is a no to all the questions above. I did not delete it. It’s just not there.
Thanks.
Did you ever find your missing files? I have photos that have gone missing - they were there not too long ago. They are photos I know I'd never delete. And they aren't in my deleted items folder. Just missing....
