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Pierre15's avatar
Pierre15
Explorer | Level 4
2 years ago

My file has gone missing from everywhere

Hello, Up until a few days ago, my resumé was in the Dropbox folder on my Mac. It mysteriously disappeared from every location. I know I did not delete it. It's not in a trash bin anywhere. Not in...
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Pierre15's avatar
Pierre15
Explorer | Level 4

Yeah but up until last week Monday or so the file existed in my Dropbox. And it's been there for years. Now it's just gone. And you're telling me there's no way to recover a file that has been residing on your platform for over 5 years?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Sorry to jump in here, Pierre15, but you mentioned that the file was always in the Dropbox folder on your Mac.

 

Do you remember ever accessing it from our website?

 

I mean, is it possible that it never actually synced to your account, and you were only accessing the local version?

  • Pierre15's avatar
    Pierre15
    Explorer | Level 4
    2 years ago

    It was synced because I accessed it multiple times over the last couple months. This was my résumé that I was working on and sending to jobs. 

    • mcouvill's avatar
      mcouvill
      New member | Level 2
      2 years ago

      We just experienced the same thing. An entire folder and it's contents just disappeared on Friday. Nothing in any Deleted files (though files before and after show up), nothing in Trash bins. It's as if it never existed and it was NOT deleted as it was a key folder. It was shared and now it is just gone.

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        2 years ago
        mcouvill wrote:

        An entire folder and it's contents just disappeared on Friday. ... It was shared and now it is just gone.

        Could your access to the folder have been removed? Is the share still visible on your list of shared folders?

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      2 years ago
      Pierre15 wrote:

      It was synced because I accessed it multiple times over the last couple months.

      But where did you access it? Were you always opening the local file in your Dropbox folder, or were you accessing it on the Dropbox website? Did you ever see the file on the website?

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