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Forum Discussion
My file has gone missing from everywhere
Hello,
Up until a few days ago, my resumé was in the Dropbox folder on my Mac. It mysteriously disappeared from every location. I know I did not delete it. It's not in a trash bin anywhere. Not in...
Hello Jay, that is a no to all the questions above. I did not delete it. It’s just not there.
Thanks.
Jay
Dropbox Staff
Dropbox StaffHi Pierre15, if the answer is no to everything, then that isn't possible, since the file should've existed on the Dropbox site at some point, and one of the options should be valid.
Since it's no longer visible on the deleted files page, it wouldn't be possible to recover it, unfortunately.
Likewise, jennwallace30, if the files aren't on the deleted files page or the events page, then they can't be recovered from the Dropbox site.
Yeah but up until last week Monday or so the file existed in my Dropbox. And it's been there for years. Now it's just gone. And you're telling me there's no way to recover a file that has been residing on your platform for over 5 years?
- Hannah
Sorry to jump in here, Pierre15, but you mentioned that the file was always in the Dropbox folder on your Mac.
Do you remember ever accessing it from our website?
I mean, is it possible that it never actually synced to your account, and you were only accessing the local version?
It was synced because I accessed it multiple times over the last couple months. This was my résumé that I was working on and sending to jobs.
