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Forum Discussion
My deleted files don't appear on the deleted files page, why?
my files are missing! files have been deleted and they do not show under the deleted folder in order to recover!
Something is NOT RIGHT! I need to speak with someone. When was I transferred to a basic account???? and WHY??? I never received an email or phone call stating that?? We are a law firm.. a business!! For over 10 years I have had a business account...
Rich
Super User II
Super User II
constructionlaw wrote:
When was I transferred to a basic account???? and WHY???
It's very unlikely that Dropbox has downgraded you to a Basic account. I'm guessing your account was actually compromised.
A few people have posted recently about losing their accounts due to being hacked. Basically, their credentials were compromised, either because they were re-using the same password across different sites or they were phished, etc., and the attacker used them to sign in to Dropbox and change the email address to their own, and at that point, they own the account. The owner then tries to sign in and because there isn't an account with that email address anymore, they end up creating a new account instead of signing in to the old one.
If I were you, I'd reach out to Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
