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constructionlaw's avatar
constructionlaw
Explorer | Level 3

Something is NOT RIGHT! I need to speak with someone. When was I transferred to a basic account???? and WHY??? I never received an email or phone call stating that?? We are a law firm.. a business!! For over 10 years I have had a business account...

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

If there is nothing in the events page, and nothing in the deleted files page, then it could mean this is a new, or at least, an unused account.

 

Do you have any other devices that were signed into your account, like another desktop or a mobile device?

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