We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
My deleted files don't appear on the deleted files page, why?
my files are missing! files have been deleted and they do not show under the deleted folder in order to recover!
I have had this account for over 10 years. That is the reason as to why I absolutely need technical support to call me. This is unexpectable. No I do not have any new emails.
Mark
Super User II
Super User II
constructionlaw wrote:
I have had this account for over 10 years. That is the reason as to why I absolutely need technical support to call me. This is unexpectable. No I do not have any new emails.
Dropbox wont call you. There is no outbound phone support unless you have a paid for business account - note not a trial one, paid for.
Something else to check. What does https://www.dropbox.com/account/security show in terms of connected devices. Are they all the ones you expect? Any missing?
I have always had a business account and been able to speak with a representative in the past. Why would I not be able to speak with a representative?
Something is NOT RIGHT! I need to speak with someone. When was I transferred to a basic account???? and WHY??? I never received an email or phone call stating that?? We are a law firm.. a business!! For over 10 years I have had a business account...
- Jay
Dropbox Staff
If there is nothing in the events page, and nothing in the deleted files page, then it could mean this is a new, or at least, an unused account.
Do you have any other devices that were signed into your account, like another desktop or a mobile device?
