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Moving files via the web interface is glacially slow - how to fix?

Moving files via the web interface is glacially slow - how to fix?

Jeremy M.10
Helpful | Level 6

Hi:

I'm trying to use the web interface to move pictures out of the "Camera uploads" folder and into a holding folder for later sorting.  There are around 3k images that I would like to move, but the web interface returns an error along the lines of "that's too many files to move".  That seems dumb (3k files isn't an unreasonably large number), but whatever.

 

The real problem occurred when I tried to move the files in batches.  I selected around 800 and tried to move them - I waited at least 10 mins before I gave up.  As far as I can tell, no files were moved.  Why is this and is there any fix other than moving the files using file explorer and then letting the changes sync to the web?

 

Thanks,

-Jeremy

1 Reply 1

Jay
Dropbox Staff

Hi @Jeremy M.10, thanks for bringing this to our attention.

 

Could you try switching browsers to see if this helps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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