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Questions13's avatar
Questions13
Helpful | Level 5
6 months ago

Moving files out of Dropbox now defaults to the 'copy' function

Starting sometime this week, whenever I try to move a file out of my Dropbox to another location on the same drive, it will default to 'copy' and leave the original still in Dropbox. This duplication...
Delete
deleting
Desktop
desktop app
Dropbox Basic
Moving
Organize
Organizing
  • BenDBX's avatar
    BenDBX
    3 months ago

    Hi Everybody,

     

    Thanks for your patience while we looked into this. This change in behavior was the result of a change by Microsoft. Dragging a folder out of a root sync folder now defaults to the copy function on Windows 11. This change is not limited to Dropbox, but any root sync folder.

     

    As a workaround, shift+click and drag will allow the expected cut + paste or "move folder" functionality.

     

    Regards,

    Ben

Resting Book Face's avatar
Resting Book Face
Explorer | Level 4

I've noticed in the past week that whenever I move a file into or out of Dropbox, it leaves a copy on my computer or in Dropbox. It used to just move the file, not copy it. I have to manually remove the copied file so that I don't have to worry about version control. Anyone else having this issue and/or know how to turn it off?

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
4 months ago

Hi Everybody,

 

I wanted to let everyone know that we are still actively investigating. I have no news at the moment, but we're still looking into it, and I'll provide an update here when I have more information to share!

 

Thanks,

Ben

  • jstrmac's avatar
    jstrmac
    Helpful | Level 5
    3 months ago

    Status update on this?  Dropbox has to realize this is a real issue by now???

  • OSHBOY's avatar
    OSHBOY
    New member | Level 2
    3 months ago

    Any update on this? - It is such a pain!

    • BenDBX's avatar
      BenDBX
      Icon for Community Manager rankCommunity Manager
      3 months ago

      Hi Everybody,

       

      Thanks for your patience while we looked into this. This change in behavior was the result of a change by Microsoft. Dragging a folder out of a root sync folder now defaults to the copy function on Windows 11. This change is not limited to Dropbox, but any root sync folder.

       

      As a workaround, shift+click and drag will allow the expected cut + paste or "move folder" functionality.

       

      Regards,

      Ben

      • Questions13's avatar
        Questions13
        Helpful | Level 5
        3 months ago

        This can't be the long term solution for this issue.

  • benv's avatar
    benv
    Explorer | Level 3
    4 months ago

    I'm having the same issue.  Moving from desktop to other folders on the same drive results in a copy.  Original file remains on the desktop.

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