We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Missing folders and documents on my computer and account after working to reduce the number of files
I was working to reduce the number of files as I have maxed out my subscription. Once I worked through the files in Dropbox all of the folders and documents on my desktop have vanished. I looked in m...
I have Dropbox accessible through File Explorer and I can always log in at dropbox.com. For this task, I started by logging in. I soon found it would be faster with File Explorer and started moving files and documents to our server. After moving the files to the server, I then moved them to the trash which I have not emptied on my computer or in Dropbox.
I don't recall turning off the Dropbox backup feature.
Additionally, I did not move or delete folders or documents from the desktop. I kept receiving a pop up message about deleting from the back up which I assumed was OneDrive.
- Walter
Dropbox Staff
Do you see any signs of those files in your backups page perhaps TKSTX?
Also, you mentioned moving the files to the server. Could you elaborate on that please?
I was able to find the files I needed in the backup folder. They are now safely back on my computer. I have tried to delete them from DB but no success. Any tips? I have also paused backups so we don't sync anything to DB until we reduce the folder count to below 2GB.
