Lost my files they are not appearing in all files and not in deleted

[bittman]

I went into dropbox and I am not locating any of my files, it's as if drop box deleted all my files. I am not locating them in deleted and no where to be found

[Walter]

Hi there @bittman - sorry to hear about your missing files.

When is the last time you remember seeing them on the website and how did you upload them in the first place? 

Could you have a look at your events page and let me know what you find?

This is the place where all uploads, edits, and deletions are normally logged, so it should give you a hint.

Keep me posted on your findings and we'll take it from there. 

[bittman]

Thank you Walter.

1. I shot a video and loaded to dropbox from my phone at 4.30 PM - the two videos I shot are the only things appearing in dropbox. 

2. I received a new phone and loaded dropbox to my phone and had to go through several passwords and sign ons. 

3. I went to through a variety of sign ons- I go into dropbox and the only thins that appeared were just the two videos I loaded. I am missing years of content, important documents that I need to access. 

[Mark]

You havent said what the Events page shows @bittman ?

Dropbox cannot delete things on its own. It can only replicate what its told to do.

[bittman]

Thank you the events page is only showing my two must recent uploads that were videos I did when I set up my dropbox on my phone application. I am sure Dropbox's server has my information stored somewhere. Is there a help line I can call to assist me in locating my information? I am sure I am missing something technically

[Mark]

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@bittman wrote:

I am sure I am missing something technically

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You have almost certainly actually set up a new Dropbox account on the phone to what was previously used. If there is no other data on it then this account was only created (or used) at the point you uploaded those files. 

You need to log out of this account and in to your other one. Try a search of emails to work out what the account is registered under.

Phone support is only available to paying Business Customers.

[bittman]

Thank you, how can I set up a business paying account? I thought I already paid for service annually

[Walter]

How did you upgrade in the first place @bittman?

Was it through our website directly or via the app store on a mobile device?

[Mark]

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@bittman wrote:

Thank you, how can I set up a business paying account? I thought I already paid for service annually

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Business accounts have three user licence minimums - www.dropbox.com/plans.

PLUS they wont be able to locate an account for you. They have no way of working out your files, you need to find your email thats linked to the account

[bittman]

I installed the app on a new mobile phone and used by standard log in that I use to set up