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Experts Global's avatar
Experts Global
New member | Level 2
3 months ago

Issue with Dropbox restoration post mass deletion

We faced an accidental mass deletion on 9th August 7:00 P.M. Indian Standard Time.    We tried restoring the account through Dropbox Support for two events at two different time stamps.    Once w...
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Experts Global's avatar
Experts Global
New member | Level 2

Hi Walter, 

 

Were you able to locate the "~ 00. GRE" folder (with this exact name) on your records? 

 

Please let me know. 

 

Thank you. 

 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey @Experts Global, hope it’s OK if I jump in. 

 

Please keep in mind that we don’t have any account visibility on the forum, so we can’t look up any files/folders unfortunately. 

 

However, as Walter mentioned above, our team is already aware you’ve reached out to us on the Community and they’ll get back to you as soon as they’ve reviewed your last email.

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