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Forum Discussion
Almost all files from Dropbox deleted automatically, how do I restore them?
Hello, i want to talk with someone from costumer support (not chatbots) because i noticed that all my files from dropbox are deleted. I now have only the folders but they are empty. I can t see the deleted files in the section either (in order to recover them).
Also very importand: i didn't delete the files. Please can they be restored as they where 2 days ago. Thank you!
Hi Tutaalin, let's jump right into this!
Since the files aren't in the deleted files page, can you check your events page?
The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders.
You should be able to click on the blue hyperlink of the deletion, and restore them. Let me know the results. Thanks!
- Megan
Dropbox Staff
Hi Tutaalin, let's jump right into this!
Since the files aren't in the deleted files page, can you check your events page?
The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders.
You should be able to click on the blue hyperlink of the deletion, and restore them. Let me know the results. Thanks!
thank you
I have had the same issue. I've looked at events and it's not showing as deleted and I definitely did not delete anything the box is just empty save for the one document I have looked at recently
I have a similar issue - about 3 hours ago received an alert saying all folders in the Team Folder in our Business Dropbox account were mass deleted. Am unable to see them in the deleted folder or anywhere. Please assist to recover. Unfortunately seems there is no support from Dropbox.
We got an alert for Mass Deletion from our Team Folder in our Business DropBox account. No one from our office deleted the files and we can see the event in the events log but no link to restore it. Please help.
