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Forum Discussion
Almost all files from Dropbox deleted automatically, how do I restore them?
Hello, i want to talk with someone from costumer support (not chatbots) because i noticed that all my files from dropbox are deleted. I now have only the folders but they are empty. I can t see the d...
Hi Tutaalin, let's jump right into this!
Since the files aren't in the deleted files page, can you check your events page?
The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders.
You should be able to click on the blue hyperlink of the deletion, and restore them. Let me know the results. Thanks!
Megan
Dropbox Staff
Dropbox StaffHi Tutaalin, let's jump right into this!
Since the files aren't in the deleted files page, can you check your events page?
The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders.
You should be able to click on the blue hyperlink of the deletion, and restore them. Let me know the results. Thanks!
thank you
I have had the same issue. I've looked at events and it's not showing as deleted and I definitely did not delete anything the box is just empty save for the one document I have looked at recently
- Jay
Hi Cands, if you're not seeing the missing files on the events or deleted files page, then there's a few possibilities as to why this might be the case:
- The files are on another Dropbox account
- They were in a shared folder you don't have access to any more
- The files were deleted outside of the 30 day period
- The files were permanently deleted
Let me know if any of the above could be the case for your files.
I have a similar issue - about 3 hours ago received an alert saying all folders in the Team Folder in our Business Dropbox account were mass deleted. Am unable to see them in the deleted folder or anywhere. Please assist to recover. Unfortunately seems there is no support from Dropbox.
We got an alert for Mass Deletion from our Team Folder in our Business DropBox account. No one from our office deleted the files and we can see the event in the events log but no link to restore it. Please help.
- Jay
Hi Forwardair, are they shared folders that were deleted? Are they visible on the the shared folders page?
Have you already been in contact with the support team, as you mentioned you're on a Business plan?
I am unable to send an email as it is asking me for a link and the events log does not have a link to the event where all the files got deleted. I have a screenshot of the event log.
