I was required to reset my password and now I can't find my files/paid plan.

[martin49]

I have a paid plan (2TB). I was forced into a password change last week, and since then all files and folders are gone from my Dropbox account, and when I login, it shows that have 2MB, not 2TB.

All the files are still in the Dropbox folder on at least one of the computers linked to the account; it just appears that the account has reverted to the free account.

How do I fix this?

[Nancy]

Hey @martin49, welcome aboard the Community!

From what you mention, there’s a high chance you’ve set up a brand new Dropbox account, which is why you don’t see your files when logged in to it. 

The computer that still shows your old Dropbox files, does it also show your paid account and previous email address? You can check this this way and then compare that email address to the one you see here. Are they the exact same? 

Let me know what you find.