cancel
Showing results forĀ 
ShowĀ Ā onlyĀ  | Search instead forĀ 
Did you mean:Ā 
Announcements
Want to know more about how you can find anything and protect everything? Check it out here.

Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

cancel
Showing results forĀ 
ShowĀ Ā onlyĀ  | Search instead forĀ 
Did you mean:Ā 

I was hit by a ransomware attack, how can I recover my files?

I was hit by a ransomware attack, how can I recover my files?

kittichai p.
New member | Level 2

what should i do?
my data was stolen 

it's only the text file said "

All data from your dropbox has been stolen.

Please contact [removed] to get all your data back.

3 Replies 3

Mark
Super User II

Have you tried restoring previous versions? https://help.dropbox.com/delete-restore/recover-deleted-files-folders


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

kittichai p.
New member | Level 2

hi mark, thanks for ur reply, but we saw 30days recovery option yesterday, but today it was gone

Mark
Super User II

Unfortunately if its over 30 days then there is no option to recover via Dropbox. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Mark Super User II
  • User avatar
    kittichai p. New member | Level 2
What do Dropbox user levels mean?