Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
I updated my subscription to Professional on my iphone and it shows that I did upgrade. I was charged for the additional monies and received an e-mail verifying I upgraded.
When I attempt to edit a pdf it directs to a page requesting that I upgrade my account in order to do this
Hi @youngwalkerl, thanks for bringing this to our attention.
Are you attempting to edit the PDF on the Dropbox site, or via the mobile app?
Are you certain that you're signed into the correct account when attempting to edit the file?
Could you attach a screenshot showing this message you're getting?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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How do I find out if there is another Dropbox that I am logged into?
Which email do you see on this page when logged in?
You can see the email address logged in on the Dropbox desktop application using these steps.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
I am on an e-mail and it states that I have Dropbox Professional. Doesn't that include pdf editing?
PDF editing is available to all users, however, editing already existing text is limited to the plans listed in this article.
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!