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Wils's avatar
Wils
Helpful | Level 5
3 months ago

I mistakenly deleted D: data drive and lost all my files

I mistakenly deleted the D:Data drive from Windows File Explorer and lost all of my Dropbox folders and files. I thought a D drive would be an external drive and that all of my files would still be i...
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  • Wils's avatar
    Wils
    3 months ago

    Hi Jay

    Thank you for your reply. I have now received chat support from Gabrielle (excellent support) and she has guided me through starting the Dropbox Rewind feature that you correctly recommended. Thanks again for your assistance, we ought to finish that process tomorrow and all will be restored up to that point.

     

    Best,

     

    Wils

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi @Wils, thanks for bringing this to our attention.

 

A Basic plan should only have 2 GB of quota, not 2 TB of quota, could you confirm what plan you're on from looking at this page?

 

Are you able to see your files on the Dropbox home page? Are there any changes visible on the events page?

 

This will help me to assist further!

  • Wils's avatar
    Wils
    Helpful | Level 5
    3 months ago

    Hi Jay,

    Thank you for your reply. You're right! Our subscription is Dropbox Plus - 2TB. No I can't see any of the previous files on the home page under All files. Just some files that I'd uploaded after deleting the D:Data files and before I'd realised what I'd done. I can't see how to get to the Events page although I did get to it earlier today through a support bot link and I could see lots and lots of events; files added, files deleted ... but there's no obvious way to get to that link again, at least not from the home page.

     

    Best,

     

    Wils

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      The link to the events page isn't visible on the homepage, but you can still access it directly from here: https://www.dropbox.com/events

       

      As you're on a Dropbox Plus plan, could you try using the Dropbox Rewind feature to rollback your account to before the deletion?

      • Wils's avatar
        Wils
        Helpful | Level 5
        3 months ago

        Hi Jay

        Thank you for your reply. I have now received chat support from Gabrielle (excellent support) and she has guided me through starting the Dropbox Rewind feature that you correctly recommended. Thanks again for your assistance, we ought to finish that process tomorrow and all will be restored up to that point.

         

        Best,

         

        Wils

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