We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Jo_M's avatar
Jo_M
New member | Level 2
3 months ago

I'm over-quota, I can't delete any files and the only option I see is to upgrade.

"Your account will not freeze completely though, you get the options to download and/or delete files from your account to free up space and go under-quota."  My experience is the same as others' --...
Delete
deleting
Storage
Jo_M's avatar
Jo_M
New member | Level 2

Hi, Megan, 

Thank you for your interest. From others' posts, I understand I'm not the only one who hasn't been able to get past the "update" option. The "here you'll find files" is not clickable. One email had "access granted" in the subject line but I have yet to find a way even to see what's there, and delete files. I do recognize that I did not respond to notifications that I was over my limit and needed to take action. I forgot I received some shared files in December 2022. I don't think there's anything I need to save, so at this point I'm considering closing my account if access is not readily available. 

Thanks,

Jo [removed per Community Guidelines]

 

 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey @Jo_M, sorry for jumping in. Since I understand your Dropbox account is over-quota and syncing on your desktop app has paused, I’d suggest going to the Dropbox website instead and trying to delete any excess files from there. 

 

Can you give this a go and let me know if it works?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!