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Forum Discussion
I'm missing files from my Dropbox account - what happened?
I tried to log into dropbox on my computer and it wouldn't let me. I went to my app on my phone and noticed all of my files but someone else's name on my account. Signed out of that persons name and back into mine and all of my stuff is gone.
I have never shared a file. No one has ever logged into dropbox on my phone. All of my file names have been the same for years, and now they are changed and or gone.
- Nancy
Dropbox Staff
Welcome to the Community, Dan58.
When was the last time you could access your files on www.dropbox.com? Can you see more details if you visit your Events page here?
Were you able to see your files previously, before signing out of the other user’s Dropbox account?
What do you see exactly when trying to log into Dropbox on your computer (feel free to send over a screenshot)?
Let me know when you’ve got more details.
I could access all my files until until I changed my name back and logged out and back on. The events only show up until 3 hours ago.. When I log in everything is normal
