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I took over a Dropbox Account for another member at my work over 8 months ago. We use the Dropbox regularly. I logged in today and everything was gone. No files. No deleted files. Empty. I also noticed it was requesting I verify the email on file. I have tried but I can’t get the link to go to the email. Is it possible I signed up for a new account with the exact same credentials? Why can’t I access anything ?!
@SQ1 wrote:
Is it possible I signed up for a new account with the exact same credentials? Why can’t I access anything ?!
New account, yes. Same credentials, not unless the previous account no longer existed. Two accounts can't have the same email address.
What does your Events page show? If there's no activity, you're likely on a new account.
@SQ1 wrote:
It says it’s a “new account”.
So that means one of two things happened.
EITHER somebody deleted the account and youve recreated it by logging in etc. OR you are logged on to the wrong account.
When you say 'took over' an account from somebody did you actually update the credentials on the Dropbox account to become yours? If not its highly possible that whoever had the email has deleted it - after all if its in their email they own the account.
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You cant have 2 accounts with 1 email. So using a different password to log in isnt possible. If you logged in with that email thats the password on that account and the only account linked to it.
Do the shared folders still exist? If so ask somebody to go in to that who is still in it and check the name/email its shared with for you.
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@SQ1 wrote:
It has me “verify your email” but I’m not receiving the link. I’ve check my focused inbox, other, spam, and ensure our quarantine email catch does not have it blocked.
Office 365? If so, take a look at this thread.
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