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I haven't accessed my account for a while and all my files are missing

I haven't accessed my account for a while and all my files are missing

blings
New member | Level 2

I have saved document on the dropbox free account since 2015, returning to it last week to check for a document I needed do badly and I realize all my files are missing. it's no where to be found. Please how can I retreive all my files back to include pictures. 

20 Replies 20

Hannah
Dropbox Staff

Hmm, if you hadn't signed into your account for more than 12 months, the account itself would have been deleted by now, but perhaps you had some kind of device linked that kept this from happening.

 

What do you see in your events page? Do you see anything related to the files that you're missing?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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