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I got locked out of my account, and I can't access my files.

I got locked out of my account, and I can't access my files.

Ant-Man
New member | Level 2

I cancelled my team subscription a long time ago but they even deleted the ones that were individuals and were still by themselves. I can't access all my saved files now

1 Reply 1

Megan
Dropbox Staff

Hey @Ant-Man , thanks for posting here! 

 

Do you get any specific errors when trying to access your Dropbox account? 

 

It sounds like you're talking about a previous Dropbox Team, that might have been in a locked state, could this be the case? Did you receive any Dropbox-related emails about the status of the account? 

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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