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Re: I got an email telling me that 16,000 files have been deleted from my account but it looks like all my files are there! What is going on?

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I got an email telling me that 16,000 files have been deleted from my account but it looks like all my files are there! What is going on?

Pegeen L.
New member | Level 1
‎08-23-2015 07:00 PM

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Mark
Super User II
‎08-23-2015 07:09 PM

Fake phishing email that isnt from Dropbox at all?

What is www.dropbox.com/events showing?


 


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DaveC2
New member | Level 1
‎08-23-2015 09:21 PM

I renamed a folder and got one, it sees the rename as a massive delete followed by a massive add.

Laureline
Community Manager
‎08-24-2015 12:50 PM

Hi everyone,

Pegeen and Dave, could you go to your events page and check that you didn't delete your files?

You can see it here:

https://www.dropbox.com/events

Possibly, you moved around files, deleted some and moved them back to your account.

It's also possible that someone else than you (a member of a shared folder), deleted some files in this shared folder.

Let me know 🙂

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Pegeen L.
New member | Level 1
‎08-24-2015 09:46 PM

Something weird is going on.  My events has massive files deleted then another huge lot added again.  No one is moving all these files around.  However, last week I did upgrade to OS X 10.10.5,  Do we think that has anything to do with this?  Thanks Dave and Laureline for helping.

You added 7745 files. Today 1:49 AM
></td> <td>You deleted <a href=42396 files. Today 1:49 AM
></td> <td>You deleted <a href=50030 files. Yesterday 7:09 PM
></td> <td>You deleted <a href=50059 files. Yesterday 12:13 PM
></td> <td>You deleted <a href=50137 files. Yesterday 5:49 AM
></td> <td>You added <a href=3 files. 8/22/2015 11:20 PM
></td> <td>You deleted <a href=50117 files. 8/22/2015 11:20 PM
></td> <td>You added <a href=3852 files. 8/19/2015 11:20 PM
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Laureline
Community Manager
‎08-25-2015 08:44 AM

Hi Pegeen!

It's possible that you moved files around.

I don't see how it could be related with your upgrade to OS X 10.10.5...

You can check who created or deleted these files, and from which computer by checking the previous version of specific files impacted:


1) Sign in to the Dropbox website:

https://www.dropbox.com

2) Find the file you'd like to restore
3) Right-click on the file and choose "Previous versions"

Hope this helps 🙂

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

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