Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Hello -- when I have smart-sync set to have files "offine only" when that file is fetched, the dropbox app copies it to the computer hard drive so the program accessing it. ie word for a *.doc file.
It seems then that file remains on the hard drive --- how to I get it back to dropbox.com
@Frank P E. wrote:
It seems then that file remains on the hard drive --- how to I get it back to dropbox.com
You need to manually reset it to 'online only'.
That isn't done automatically I'm afraid.
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
@Frank P E. wrote:
It seems then that file remains on the hard drive --- how to I get it back to dropbox.com
You need to manually reset it to 'online only'.
That isn't done automatically I'm afraid.
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!