I can't move multiple files to a folder on the site, the Move option disappears when I try this

[MariaD2]

I hope I am the problem here, but I simply cannot find a way to move multiple files to a folder... As I select the second file, the MOVE option disappears.

Also, when I choose to COPY instead, I have to come back to photos and delete the selection, which is not ideal.

Drag and drop is not an option either...

Any tips?

[MariaD2]

@RubinRolongSo, from what you are saying, it's not a problem, it is the way it is designed to "function".

I was trying not to reach the same conclusion, much less the same solution. I will not do this manually, no way.

Again, @Hannah , it is a pretty basic action for anyone dealing with any type of file in large quantities...

[Hannah]

Hey @MariaD2 and @RubinRolong, we appreciate you letting us know about your experience, however since I'm testing this on my end and I am in fact able to move multiple files to other locations in my Dropbox at once, I'd like to look further into this.

@RubinRolong, can you please give us the ticket number for your communication with our support team, so I can look into it?

[MariaD2]

@HannahI have sent a link to a video file on Saturday.

Here it is again:

https://drive.proton.me/urls/1TWBTQT6YC#9pcSzmlD1lFQ

[Megan]

Unfortunately we can't access your link for security & privacy reasons @MariaD2. 

Can we send you an email, in order for us to have a closer look into this? 

[MariaD2]

Yes, that would be great, thanks

[Megan]

Hey @MariaD2, I just sent you an email!

I'll be happy to see you there. Thanks!